Service / Support
All over the world, the name NETZSCH stands for comprehensive support and competent, reliable service, before and after sale. Our vision is to offer you the best possible support at all times, wherever you may be.
Our qualified employees from the areas of applications, technical service and counselling will always be pleased to answer your questions directly in a personal discussion.
In special training programs tailored for you and your employees, you will learn to tap the full potential of your instrument.
For the maintenance of your investment, you will be accompanied by our competent service team over the entire life span of your instrument.
Should capacity bottlenecks occur in your lab, our applications laboratories will carry out any thermal analysis measurements or tests for the determination of thermophysical properties you may require.
Get to know more about the NETZSCH services in our corresponding brochure.
Technical Service
Study our comprehensive service spectrum and select from: Installation and commissioning, hotline service, preventive maintenance, calibration service, on-site repair, emergency service for NETZSCH components, moving service, technical information service, spare parts and exchange service.
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Applications Measurements
The NETZSCH Analyzing & Testing applications laboratories constitute a proficient partner for practically all questions regarding thermal analysis. This includes issues ranging from sample preparation to examination and interpretation of the measurement results. Over 30 different state-of-the-art measuring stations are available.
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Training & Seminars
The manifold tasks in laboratories require effective methods for training in new techniques. In individual training sessions, intensive courses, users’ meetings and special seminars, our qualified trainers with longtime thermal analysis experience share their expertise with you.
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Service in Regulated Areas (Compliance)
The Objective: Full Compliance – we support you!
In a regulated environment (GMP, GLP etc.), the measuring systems must conform to legal guidelines. We provide corresponding support with service packages above and beyond commonplace service solutions.
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Applications Advisory Service
Skilled experts in our applications laboratories help you to attain complete solutions by assisting you with issues such as selecting the most appropriate measuring method for your application, providing instrument-related recommendations, advising you on measuring parameters and interpreting your measurement data.
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Customer Magazine OnSet
Choose literature according to your field of interest from among our applications books, laboratory newsletters, literature lists and company magazine.
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Newsletter Service
Our tailored newsletters will keep you informed about new instrumentation, applications and events from the world of thermal analysis. You will receive up-to-date news and information relating to your field by e-mail.
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