Service & Support

All over the world, the name NETZSCH stands for comprehensive support and competent, reliable service, before and after sale. Our vision is to offer you the best possible support at all times, wherever you may be.

Our qualified employees from the areas of applications, technical service and counselling will always be pleased to answer your questions directly in a personal discussion.

In special training programs tailored for you and your employees, you will learn to tap the full potential of your instrument.

For the maintenance of your investment, you will be accompanied by our competent service team over the entire life span of your instrument.

Should capacity bottlenecks occur in your lab, our applications laboratories will carry out any thermal analysis measurements or tests for the determination of thermophysical properties you may require. 

Service Contact


Technical Service

Study our comprehensive service spectrum and select from: Installation and commissioning, hotline service, preventive maintenance, calibration service, on-site repair, emergency service for NETZSCH components, moving service, technical information service, spare parts and exchange service.

Applications Advisory Service

Skilled experts in our applications laboratories help you to attain complete solutions by assisting you with issues such as selecting the most appropriate measuring method for your application, providing instrument-related recommendations, advising you on measuring parameters and interpreting your measurement data.

Service in Regulated Areas (Compliance)

In a regulated environment (GMP, GLP etc.), the measuring systems must conform to legal guidelines. We provide corresponding support with service packages above and beyond commonplace service solutions.

Applications Measurements

The NETZSCH Analyzing & Testing applications laboratories constitute a proficient partner for practically all questions regarding thermal analysis. This includes issues ranging from sample preparation to examination and interpretation of the measurement results. Over 30 different state-of-the-art measuring stations are available.

On-Site Service
Service Contact Form
Training & Seminars

The manifold tasks in laboratories require effective methods for training in new techniques. In individual training sessions, intensive courses, users’ meetings and special seminars, our qualified trainers with longtime thermal analysis experience share their expertise with you.

Customer Magazine OnSet

"OnSet" is a publication of NETZSCH-Gerätebau which appears twice a year with articles on new instruments, new applications, etc.

Certificates
Repair Service
Newsletter Service

Our tailored newsletters will keep you informed about new instrumentation, applications and events from the world of thermal analysis. You will receive up-to-date news and information relating to your field by e-mail.

Material Safety Data Sheets