Service in Regulated Areas

Your Goal: Full Compliance – We support you!

In a regulated environment (GMP, GLP etc.), everything depends upon your measuring systems always functioning properly and meeting all legal requirements. In order to efficiently support you in this endeavor, we have put together specially tailored service packages for the chemical and pharmaceutical sectors extending above and beyond our general service solutions: 

Qualification of the Measuring Systems (for DSC, TGA and STA systems)

After installation and commissioning, specially trained service engineers carry out the installation qualification (IQ) and operational qualification (OQ) and assist you with the performance qualification (PQ) of your measuring system. You can thereby select between standard documents and ones individually tailored to your IQ/OQ/PQ requirements.

Software Validation

Our software validation support is a fixed constituent of the qualification package.

Calibration Service and Calibration Certificates

Besides on-site calibration following installation of a new instrument, regular re-calibrations are included in our service spectrum.


To ensure that your instrument still meets the relevant specifications and standards after extended periods of operation, our service specialists arrange with you for tests to be carried out on your system – either just once or at regular intervals. Upon request, we also carry out re-qualifications following installation of a software update.

Support in Creating SOPs

We are happy to provide you with support in creating Standard Operation Procedures for new or existing instruments.